Microsoft 365

About the service

Microsoft 365 (formerly Office 365) is an external service that the IT Solutions Centre provides licenses for. The Microsoft 365 suite includes:

  • office applications (Word, Excel, Power Point, Access),
  • cloud storage space (OneDrive),
  • mailing app (MS Outlook) 
  • group work applications (MS Teams, Kalendarz, Whiteboard, Forms, Planner).

The service also offers secure storage and file-sharing, which makes collaborative work and day-to-day communications easier.

Available to

employees, doctoral student, students

Website

office.com

Support

IT Helpdesk

Connected services

AGH e-mail, AGH Panel, AGH SSO

How to use

The Microsoft 365 suite is available to users who own individual AGH e-mail accounts in the @agh.edu.pl or @student.agh.edu.pl domain. Read more on how to create an e-mail account at: AGH e-mail account registration. To log into the service, use your AGH e-mail account log-in credentials.

It is possible to use the Microsoft 365 suite in two ways: 

  • via a web browser (Logging in to Microsoft 365) - requires constant Internet connection.

  • by installing the applications on your device (Microsoft 365 suite installation) - allows work in offline mode (Internet connection only required during the installation process). Each user can install the application suite on up to 5 computers (PC and laptop), 5 tablets and 5 smartphones, regardless of their operational systems.

Attention

Employees must activate their Microsoft 365 license in the AGH Panel before using any of the Microsoft services.

User guides

Frequently Asked Questions (FAQ)

The following Microsoft 365 applications are available for download: Word, Excel, PowerPoint, Outlook, OneNote, Teams, Publisher, Access and Skype.

Yes, you can. The Microsoft 365 suite can be installed on up to 5 computers/laptops (PC or Mac), 5 tablets, and 5 smartphones.

Log in to the AGH Panel and check your status in the "You" tab. If it is correct (employee, student, or doctoral student), please follow the instructions below:

  • Clear cookies and cache in the browser.
  • Make sure the CapsLock key is not active.
  • Check if your keyboard layout is correct – press "z" or "y" and make sure the correct letter appears on the screen.
  • Restart your computer and try again.

If you still cannot log in, contact the IT Helpdesk.

 

Clear your browser's cache and cookies and try to log in again. If the error appears again, contact the IT Helpdesk.

Yes, retired AGH employees can still use the Microsoft 365 suite, but only the browser (online) version. Read more: Logging in to Microsoft 365.

No, you can also use the Microsoft 365 suite online via a web browser. Read more: Logging in to Microsoft 365.

Yes, it is possible to use the Microsoft 365 suite in the offline mode (without an active Internet connection) but only if you have previously installed the classic applications of the suite. Read more: Microsoft 365 suite installation.

Attention: MS Teams is an exception, as it requires active Internet connection to maintain its full functionality.

Firstly, please follow the diagnostic steps listed below.

  • EMPLOYEES ONLY: Make sure you have activated your Microsoft 365 license in the AGH Panel in the "Microsoft" tab.
  • Make sure you are logged in to the app with your @agh.edu.pl or @student.agh.edu.pl account.
  • Log out of the app and log in again.
  • Uninstall the Microsoft 365 suite and install it again with the help of the user guide: Microsoft 365 suite installation.
  • Go to portal.office.com/account/ and log in with your AGH account, then open the "Subscriptions" tab from the menu and make sure the license assigned to your account is called "Office 365 A3 for faculty/student use benefit". If it is not, contact the IT Helpdesk.

If the problem still persists after completing all the steps above, please follow the instructions: Reset activation state for Microsoft 365 Apps for enterprise.